At Pure Radiance Aesthetics, your trust matters to us. We are committed to respecting your privacy and handling the personal information you share with us responsibly.
This Privacy Policy explains how Pure Radiance Aesthetics ("Pure Radiance," "we," "our," or "us") collects, uses, stores, and shares information when you visit our website, contact our team, request a consultation, or inquire about our services and memberships.
This policy applies to our website at https://pureradiancephx.com and its associated online contact and inquiry features.
1. Information We Collect
We may collect information that you voluntarily provide to us, as well as certain technical information generated when you use our website.
Information You Provide
Depending on how you interact with our website, this may include:
- Your first and last name
- Email address
- Telephone or mobile number
- Preferred method of contact
- Service or consultation interests
- Appointment or membership inquiries
- Information you include in messages submitted through our website
- Communication preferences and applicable consent records
Our Contact & Concierge form and Botox Membership enrollment inquiry form are intended to collect basic contact and inquiry information.
Submitting a membership inquiry does not automatically enroll you in a membership, authorize recurring charges, or establish a patient-provider relationship.
Information Collected Automatically
When you visit our website, our systems and authorized service providers may collect technical information such as:
- Internet Protocol (IP) address
- Browser and device type
- Operating system
- Pages visited
- Date and time of visits
- General website interaction information
- Referring website or traffic source
- Cookie identifiers and similar technical data
This information may help us maintain website functionality, understand general website performance, and protect against misuse.
2. How We Use Your Information
We may use personal information for the following purposes:
Responding to Inquiries
To respond to questions, consultation requests, and messages submitted through our website.
Appointment Coordination
To help you schedule, confirm, modify, or follow up on appointments and consultations.
Membership Inquiries
To respond to Botox Membership enrollment requests, explain membership terms, and coordinate next steps with authorized staff.
Patient Communication
To communicate about requested services, appointments, administrative matters, and other appropriate practice-related information.
Website Operations
To maintain, troubleshoot, secure, and improve our website and online services.
Marketing Communications
To provide promotional communications when permitted by applicable law and consistent with your communication preferences and any required consent.
Legal and Regulatory Compliance
To meet applicable legal obligations, respond to lawful requests, maintain appropriate records, and protect the rights and safety of our patients, visitors, and practice.
3. Contact Forms and Online Inquiries
Pure Radiance provides online forms to make contacting our team more convenient.
These forms are intended for general inquiries and administrative requests.
Please do not submit sensitive medical information through general website forms, including:
- Medical diagnoses or detailed medical histories
- Prescription or medication lists
- Laboratory results
- Social Security numbers
- Payment card information
- Photographs containing sensitive medical information
If medical information is required, our team will direct you to an appropriate patient communication or intake process.
We cannot guarantee the confidentiality of ordinary email or standard text messaging. Please contact our office if you need assistance determining an appropriate method for sharing sensitive information.
Submitting an online inquiry does not guarantee an appointment, establish a treatment relationship, or constitute medical advice.
4. Appointment Scheduling and Boulevard
Pure Radiance uses Boulevard for certain appointment scheduling, client administration, payment, and membership-related functions.
When you access Boulevard through our website or interact with a Boulevard-powered booking experience, information you provide may be processed by Boulevard in connection with the requested service.
Depending on the transaction, this information may include contact details, appointment selections, payment information, and other information required for booking or account administration.
Boulevard's handling of information may also be governed by its applicable privacy notices and contractual arrangements with Pure Radiance.
We encourage visitors to review the privacy information presented during the booking or payment process.
Where applicable, Pure Radiance and its service providers are responsible for complying with relevant healthcare privacy and security requirements.
5. Botox Membership Inquiries and Payments
Our website may allow visitors to request information about or initiate an inquiry concerning the Pure Radiance Botox Membership.
The website inquiry process is separate from formal membership enrollment.
Submitting an inquiry does not:
- Automatically activate a membership
- Process an enrollment fee
- Authorize recurring membership charges
- Constitute acceptance of the complete membership agreement
Membership enrollment, applicable agreements, payment authorization, and recurring billing are handled through the practice's approved administrative and payment procedures.
Payment card details should be entered only through an authorized payment-processing experience, not through general website inquiry forms.
6. Telephone, Text Message, and Email Communications
You may contact Pure Radiance by telephone, text message, or email.
Phone and Text: (623) 289-7178 Email: pureradiance18@gmail.com
When you contact us, we may use the information you provide to respond to your inquiry, coordinate requested services, or address administrative matters.
If you provide your mobile number and request communication by text, we may use SMS to respond in accordance with your preferences and applicable law.
Marketing text messages, where offered, require any consent mandated by applicable law and are not a condition of receiving treatment or purchasing services.
You may request to stop promotional text messages by replying STOP where supported or contacting our office.
Message and data rates may apply.
Mobile information and text-message consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with authorized service providers as necessary to deliver requested communications, subject to applicable safeguards and legal requirements.
7. Medical Information and Patient Privacy
Pure Radiance recognizes that information relating to medical services and patient care may be sensitive.
This website Privacy Policy primarily addresses information collected through our public website and general inquiry features.
Information collected during clinical consultations, treatment, medical intake, or other patient-care activities may be subject to additional privacy requirements, including the Health Insurance Portability and Accountability Act (HIPAA), when applicable.
If Pure Radiance is subject to HIPAA, its separate Notice of Privacy Practices explains how protected health information may be used and disclosed and describes applicable patient rights.
Where healthcare privacy laws apply, those requirements govern the handling of protected health information.
Please contact our office for information about applicable patient privacy notices and procedures.
8. Cookies, Analytics, and Website Technologies
Our website may use cookies and similar technologies to support essential functionality, maintain security, remember certain preferences, and understand website performance.
These technologies may collect information about browsers, devices, and interactions with our website.
Some cookies are necessary for website operation. Other technologies, including analytics or advertising technologies, may require additional notice, consent, or configuration depending on applicable law and the information they process.
We evaluate third-party technologies used on our website and seek to limit inappropriate access to sensitive personal or health-related information.
We do not intend general website inquiry information or protected health information to be transmitted to advertising platforms without a lawful basis and any required authorization.
You can manage certain cookies through your browser settings. Disabling some technologies may affect website functionality.
Any additional cookie preferences or opt-out tools made available on our website will be described through the applicable website controls.
9. How We Share Information
We may disclose personal information in limited circumstances consistent with the purposes described in this policy and applicable law.
Authorized Service Providers
We may share information with providers that assist with website hosting, form processing, appointment scheduling, communications, payment processing, technical support, security, and other operational functions.
These providers should receive only information appropriate to their authorized services and be subject to applicable contractual and legal safeguards.
Legal Requirements
We may disclose information when required by law, valid legal process, or an appropriate government request, or when otherwise legally permitted to protect rights, safety, and security.
Business Changes
Information may be transferred as part of a lawful merger, acquisition, or business reorganization, subject to applicable privacy and confidentiality requirements.
With Your Direction or Authorization
We may share information when you request or authorize us to do so.
We do not authorize the sale of patient medical information.
We do not share mobile numbers or SMS opt-in consent data with third parties for their independent promotional use.
Any use of website advertising technologies must be reviewed separately to determine whether applicable privacy laws require additional disclosures, consent, or opt-out mechanisms.
10. Data Security
We take the privacy and security of personal information seriously.
We seek to use reasonable administrative, technical, and organizational safeguards appropriate to the information we process.
These measures may include access controls, secure transmission methods, authorized service providers, and procedures designed to reduce unauthorized access or disclosure.
However, no website, electronic communication method, or information storage system can be guaranteed to be completely secure.
We encourage visitors not to submit sensitive medical or financial information through general website forms.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including responding to inquiries, administering requested services, maintaining appropriate records, resolving disputes, and complying with applicable legal obligations.
Retention periods may vary depending on the type of information and applicable requirements.
Clinical and medical records may be subject to separate retention obligations.
When information is no longer needed, we seek to delete, de-identify, or otherwise appropriately dispose of it, subject to legal and operational requirements.
12. Your Privacy Choices and Rights
Depending on applicable law, you may have rights concerning your personal information.
These may include the ability to:
- Request information about personal data we maintain
- Request correction of inaccurate information
- Request deletion of certain information, where permitted
- Withdraw consent for certain optional communications
- Opt out of promotional email or text communications
- Exercise additional rights available under applicable privacy laws
Some requests may be limited by legal requirements, medical record obligations, or other applicable exceptions.
To make a privacy-related request, please contact us using the information provided below.
We may need to verify your identity before fulfilling certain requests.
If your request concerns protected medical information, additional patient privacy procedures may apply.
13. Marketing Communications
Pure Radiance may provide information about services, events, memberships, and practice updates through appropriate communication channels.
Where required, we will obtain consent before sending marketing communications.
You may unsubscribe from promotional emails through the unsubscribe instructions included in those messages or by contacting us directly.
You may opt out of promotional text messages through the instructions provided with those messages or by contacting our office.
Opting out of marketing does not necessarily prevent us from sending necessary administrative communications concerning appointments, transactions, or services you have requested, where legally permitted.
14. Third-Party Websites and Services
Our website may contain links or integrations involving third-party services, including scheduling platforms, social media websites, maps, and other external resources.
These third parties may maintain their own privacy policies and practices.
We encourage you to review their policies before submitting personal information.
Pure Radiance is not responsible for the independent privacy practices of third-party websites outside our control, except to the extent applicable law imposes responsibility.
15. Children's Privacy
Our public website is not directed toward children under the age of 13.
We do not knowingly solicit personal information from children under 13 through our general website forms without appropriate authorization.
If we learn that such information has been collected improperly, we will take appropriate steps consistent with applicable law.
Parents or legal guardians may contact us with concerns regarding information submitted by a minor.
Clinical services involving minors, if offered, are governed by applicable consent, authorization, and medical privacy requirements.